Shipping policy

Shipping Policy

Thank you for shopping with Daxly. We aim to make your shopping experience simple and convenient.

Order Processing

Orders are usually processed within 1–3 business days after your order is placed.

Please note that processing times may be slightly longer during holidays, high order volume periods, or due to unexpected delays.

Shipping Times

Delivery times may vary depending on the product, destination, and shipping carrier.

Estimated shipping times, when available, may be shown at checkout or provided with your tracking information.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for tracking updates to appear after receiving your tracking number.

Shipping Delays

Occasional delays may happen due to carrier issues, customs processing, weather conditions, high order volume, or other circumstances outside of our control.

If your order is taking longer than expected, please contact us at support@daxly.ca and we will do our best to help.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

Daxly is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your package arrives damaged, or if you believe your order may be lost, please contact us at support@daxly.ca as soon as possible with your order number and any relevant details.

We will review the issue and do our best to help resolve it.

Questions

If you have any questions about shipping, please contact us at:

support@daxly.ca