Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@daxly.ca. If your return is accepted, we will provide return instructions and the return shipping address.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at support@daxly.ca.

Damages and Issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item. We will review the issue and do our best to make it right.

Order Cancellations

Orders may be cancelled before they have been fulfilled or shipped.

If you need to cancel an order, please contact us as soon as possible at support@daxly.ca.

Once an order has been fulfilled or shipped, it can no longer be cancelled. However, you may still request a return in accordance with our 30-day return policy.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases.

We also cannot accept returns on final sale items or gift cards.

Please contact us at support@daxly.ca if you have questions or concerns about your specific item.

Exchanges

The fastest way to make sure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and we will let you know if the refund was approved.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@daxly.ca.